At Nest Gardens, we are committed to providing a smooth and transparent shopping experience. This Return Policy outlines the conditions and procedures for returning products purchased from Nest Gardens.

Your statutory consumer rights remain unaffected by this policy.

Eligibility for Returns

  1. Return requests must be submitted within 30 calendar days of the delivery date.

  2. Once a return request is approved, the item must be shipped back within 14 calendar days.

  3. Customers may inspect products as they would in a physical retail store. However, products showing signs of use beyond normal inspection, including assembly, operation, installation, fuel or oil usage, or damage, may be subject to a reasonable reduction in the refund amount.

  4. All returned products must include the original packaging, manuals, accessories, warranty documentation, and any promotional items received with the order.

  5. Before returning powered equipment, customers must remove any personal information, settings, or connected accounts where applicable.

  6. All returned products are inspected by the Nest Gardens team upon arrival.

  7. Returns that do not comply with this policy may be declined and returned to the customer at their expense.

Return Conditions

To ensure a fair and secure return process, the following conditions apply:

  1. Returned products must match the serial number and condition of the item originally supplied by Nest Gardens.

  2. Nest Gardens reserves the right to request photographs, proof of purchase, serial numbers, or additional information before approving a return.

  3. If a returned item is incomplete, damaged through misuse, missing accessories, or returned without its original packaging, a reasonable deduction may be applied to the refund.

  4. Products that have been assembled, used outdoors, filled with fuel, oil, or other operating fluids, or modified after delivery may not qualify for a full refund.

  5. Products damaged after delivery due to misuse, improper installation, neglect, accidental damage, or unauthorized modifications are not eligible for return under this policy.

Non-Returnable Items

The following items may not be eligible for return:

  1. Products damaged through misuse, abuse, neglect, or accidental impact.

  2. Equipment showing signs of unauthorized repair or modification.

  3. Products missing original accessories, manuals, or packaging.

  4. Items that have been assembled, installed, fueled, or used.

  5. Special-order, customized, clearance, or final sale products.

  6. Replacement parts, consumables, lubricants, oils, filters, batteries, or other maintenance items that have been opened or used.

  7. Products returned without prior authorization.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Nest Gardens as soon as possible. Our customer support team will assist you with a replacement, repair, or refund where applicable.

Whenever possible, delivery damage should be reported within 48 hours of receiving your order.

To help us process your request quickly, we may ask for:

  1. Your order number

  2. Photos of the product

  3. Photos of the packaging

  4. A brief description of the issue

Exchanges & Replacements

Subject to product availability, Nest Gardens may offer a replacement or exchange instead of a refund for eligible products that are defective, damaged during transit, or incorrectly supplied.

Return Shipping Costs

  1. Nest Gardens will cover return shipping costs for products confirmed to be defective, damaged upon arrival, or incorrectly supplied.

  2. For change-of-mind returns, unwanted items, or orders returned for reasons not caused by Nest Gardens, customers are responsible for return shipping costs.

  3. Original shipping charges are non-refundable unless the return is the result of our error or required by applicable law.

Tracking Your Return

We recommend using a tracked shipping service when returning any product.

Customers should provide:

  1. Tracking number

  2. Courier name

  3. Return reference number provided by Nest Gardens

Photos of the packaged return may also be requested.

Nest Gardens is not responsible for returns that are lost or damaged during transit. Returns shipped without prior authorization or a valid return reference number may be refused.

How to Return Your Order

To initiate a return, exchange, or warranty request, please contact our customer support team.

Support

support@nestgardens.com

Monday - Friday, 8:00 AM - 6:00 PM EST

Once your request has been received, we will provide a return authorization along with detailed instructions for completing your return.

Nest Gardens reserves the right to update or modify this Return Policy at any time in accordance with applicable laws and business requirements.