At Nest Gardens, we are committed to processing refunds fairly, transparently, and in accordance with applicable consumer protection laws. Our goal is to ensure every customer has a positive shopping experience while maintaining a fair refund process. Your statutory consumer rights remain unaffected by this policy.

Refund Eligibility

Refunds may be issued under the following circumstances:

  1. Eligible products returned within the approved return period.
  2. Products confirmed to be damaged, defective, or not as described.
  3. Orders cancelled in accordance with applicable consumer rights and our cancellation policy.
  4. Approved change-of-mind returns that meet the conditions outlined in our Return Policy.

All returned products are subject to inspection before a refund is approved. If a refund request does not meet the requirements of this policy, customers will be informed of the reason for the decision.

Refund Processing Time

  1. Approved refunds will be issued to the original payment method used when placing the order.
  2. Refunds are typically processed within 5-14 business days after the returned product has been received, inspected, and approved.
  3. Depending on your bank, credit card provider, or payment service, additional processing time may be required before the funds appear in your account.

Partial Refunds

A partial refund may be issued in the following situations:

  1. The product shows signs of use, assembly, installation, or operation beyond what is necessary for inspection.
  2. Original packaging, manuals, accessories, warranty documents, or included promotional items are missing.
  3. The product is returned with cosmetic or physical damage caused after delivery.
  4. The item is incomplete or missing components.
  5. A reasonable deduction is required due to the condition of the returned product.

Any applicable deduction will be communicated before the refund is processed.

Non-Refundable Situations

Refunds may not be provided for:

  1. Products damaged due to misuse, neglect, accidental impact, improper installation, or unauthorized modifications.
  2. Equipment that has been altered, repaired, or serviced by unauthorized persons.
  3. Products that have been assembled, fueled, filled with oil or other operating fluids, or used outdoors unless the item is confirmed to be defective.
  4. Opened or used consumable items, including lubricants, oils, filters, batteries, and replacement parts.
  5. Clearance, final sale, customized, or special-order products where stated at the time of purchase.
  6. Returns sent without prior authorization.
  7. Returned items that fail inspection because of missing parts, accessories, or damage occurring after delivery.

Return Shipping Costs & Refunds

  1. Nest Gardens will cover return shipping costs for products confirmed to be defective, damaged upon arrival, or incorrectly supplied.
  2. For change-of-mind returns or orders returned for reasons not caused by Nest Gardens, customers are responsible for return shipping costs.
  3. Original shipping charges are generally non-refundable unless the return results from our error or is required by applicable law.

Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or original payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still need assistance, please contact the Nest Gardens customer support team.

Contact Information

For refund-related questions or assistance, please contact us:

Email Support

support@nestgardens.com

Our customer support team will be happy to assist you with any refund inquiries and provide updates regarding your request.