Orders & Shipping
When will I receive my items?
All items are processed and shipped within 1-2 business days after your purchase. Once your order ships, you'll receive a confirmation email with tracking information.
Delivery times typically range from 3-7 business days, depending on your location. Delays may occasionally occur due to carrier issues, weather conditions, or other factors outside our control.
If your order has not arrived within the expected timeframe, please contact us at support@nestgardens.com, and we'll be happy to assist you.
Where is my order?
You can track your order by clicking the tracking link included in your shipping confirmation email. You may also contact our customer support team if you need assistance locating your shipment.
Do you ship internationally?
At this time, Nest Gardens ships only within the United States. We are continually evaluating additional shipping destinations and may expand our service areas in the future.
Payments
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Visa Electron
- Maestro
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways using SSL technology to help protect your personal and financial information.
Orders & Account Assistance
I entered the wrong shipping address. Can I change it?
If you notice an error in your shipping address, please contact us as soon as possible.
If your order has not yet been processed or shipped, we may be able to update the address. Once an order has been shipped, address changes may no longer be possible.
What happens if my order is returned to sender?
If a package is returned due to an incorrect address, failed delivery attempts, or other delivery issues, please contact our customer support team. Additional shipping charges may apply for reshipment depending on the circumstances.
Returns & Refunds
What is your return policy?
Most unused products may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return Policy.
How do I exchange an item?
For exchange requests, please contact our customer support team at support@nestgardens.com. Our team will review your request and provide instructions based on product availability and eligibility.
What should I do if my item arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Our team will review the issue and arrange a replacement, repair, or refund where appropriate.
What if I received the wrong product or a defective item?
We apologize for any inconvenience. Please contact support@nestgardens.com with your order number and details of the issue. We will work quickly to provide the correct product, replacement, or refund as appropriate.
How long does it take to receive my refund?
Once your returned item has been received, inspected, and approved, refunds are generally processed within 5-14 business days to the original payment method.
Technical Support
Your website isn't loading. What should I do?
If you experience any issues accessing our website, please contact our support team and provide details about the problem, including any error messages you may have received.
I keep getting an error message. What should I do?
Please contact our customer support team with a description or screenshot of the error. We will investigate the issue and assist you as quickly as possible.
Warranty
Do your products include a warranty?
Many products sold by Nest Gardens include a manufacturer's warranty. Warranty coverage varies by brand and product. Please refer to the product documentation or contact our support team for warranty assistance.
Customer Support
How can I contact Nest Gardens?
Email: support@nestgardens.com
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM EST
Response Time
We aim to respond to customer inquiries within 24-48 business hours
