1. Interpretation

Buyer: Any individual, business, or organization placing an order with Nest Gardens.

Contract: The agreement between Nest Gardens and the Buyer for the sale and purchase of products.

Products: All items supplied by Nest Gardens, including lawn mowers, outdoor power equipment, garden tools, outdoor furniture, generators, pressure washers, sheds, gazebos, replacement parts, accessories, and related products.

Nest Gardens: Refers to nestgardens.com and NESTGARDENS LLC.

Email: support@nestgardens.com

Business Hours: Monday - Friday, 8:00 AM - 6:00 PM EST.

Terms: These Terms and Conditions, together with any written agreement between Nest Gardens and the Buyer.

Business Day: Monday through Friday, excluding public holidays.

Writing: Includes email and other electronic forms of communication.

2. Basis of Sale

All orders placed with Nest Gardens are subject to these Terms and Conditions unless otherwise agreed in writing.

Any advice or recommendations not confirmed in writing are followed at the Buyer's own risk.

Nest Gardens reserves the right to correct errors in product descriptions, pricing, specifications, or other published information without liability.

References to manufacturers, brands, or trademarks remain the property of their respective owners and do not imply affiliation unless expressly stated.

All website content, images, text, and materials are the property of Nest Gardens and may not be reproduced without written permission.

3. Orders

Orders should include accurate product details, quantities, delivery information, and payment details.

Orders are processed after payment authorization and product availability have been confirmed.

Nest Gardens reserves the right to refuse or cancel any order at its sole discretion, including cases involving pricing errors, suspected fraud, or unavailable inventory.

After an order is placed, customers will receive an order confirmation by email. This confirmation acknowledges receipt of the order but does not guarantee acceptance. Orders are accepted only after they have been reviewed, verified, and approved by Nest Gardens.

Before processing an order, we may verify the following information:

  1. Order number
  2. Selected products
  3. Total order amount
  4. Shipping address
  5. Customer's full name
  6. Contact information

If any required information is missing or incorrect, the order may be placed on hold until the necessary details have been confirmed.

Customers are responsible for ensuring that all order information provided during checkout is accurate. Once an order has entered processing or shipping, changes to products, quantities, shipping addresses, or other order details may no longer be possible.

Order Cancellations

Customers may request to cancel an order before it has been processed or shipped.

If an order has already been dispatched, cancellation may no longer be possible, and the order will be subject to the Nest Gardens Return Policy.

For approved change-of-mind returns, customers are responsible for return shipping costs unless the product is damaged, defective, or incorrectly supplied.

Where permitted by applicable law, reasonable deductions may apply if returned products show signs of excessive use, damage, missing parts, or missing original packaging.

4. Order Cancellation Rights

Customers may cancel an eligible order within the period permitted under applicable consumer protection laws.

How to Cancel

To request a cancellation, please contact our customer support team by email at:

support@nestgardens.com

Please include:

  1. Order number
  2. Customer name
  3. Reason for cancellation (optional)

Effects of Cancellation

If your cancellation request is approved:

  1. Refunds will be issued to the original payment method.
  2. Standard shipping charges may be refunded where required by applicable law.
  3. Premium or expedited shipping charges are generally non-refundable.
  4. Returned products must be sent back according to the instructions provided by Nest Gardens.
  5. Nest Gardens may reduce the refund amount if returned products have been used beyond reasonable inspection or are returned damaged, incomplete, or without original accessories.

Certain products may not qualify for cancellation or return, including:

  1. Customized or special-order products
  2. Clearance or final sale items
  3. Products that have been assembled, installed, fueled, or used
  4. Opened consumable products, replacement parts, lubricants, oils, filters, or batteries where applicable

5. Product Pricing

Product prices are those displayed on the Nest Gardens website at the time an order is placed.

Prices may change without prior notice.

Once an order confirmation has been issued, the confirmed price will apply to that order unless an obvious pricing error has occurred.

6. Payment

Nest Gardens accepts major payment methods available during checkout, including:

  1. Visa
  2. Mastercard
  3. American Express
  4. PayPal
  5. Other secure payment methods offered on our website

All payments are processed through secure payment gateways using industry-standard encryption technology.

7. Shipping & Delivery

Products will be shipped to the delivery address provided by the Buyer during checkout.

Estimated shipping times are provided for convenience only and are not guaranteed.

Nest Gardens is not responsible for delays caused by weather conditions, shipping carriers, customs processing, or circumstances beyond our reasonable control.

If you experience any delivery issues, please contact our customer support team as soon as possible.

For damaged, missing, or incorrect items, customers should notify Nest Gardens within 48 hours of delivery and provide supporting photographs where applicable.

Failure to accept delivery or provide an accurate delivery address may result in additional shipping, storage, or handling charges.

8. Warranty & Liability

For warranty claims, product issues, or general enquiries, please contact:

Email: support@nestgardens.com

Manufacturer warranties are separate from these Terms and may vary depending on the product and brand. Many products sold by Nest Gardens include a manufacturer's warranty, and customers may also have rights under applicable consumer protection laws.

Please refer to the product documentation or contact our customer support team for warranty information relating to your purchase.

Warranty Policy

Nest Gardens will assist customers with eligible warranty claims in accordance with the manufacturer's warranty terms and applicable consumer laws.

Warranty service may include inspection, repair, replacement, or other remedies where appropriate.

Submitting a Warranty Claim

To submit a warranty claim, please email support@nestgardens.com and include:

  • Your order number
  • Product name and model number
  • Serial number (if applicable)
  • Photos of the product
  • Photos showing the issue or damage
  • A brief description of the problem

Additional information may be requested to help us process your claim.

Returning a Product Under Warranty

If your warranty claim is approved:

  1. Securely package the product using its original packaging whenever possible.
  2. Include all accessories, manuals, and documentation.
  3. Clearly include your order number or warranty reference with the shipment.
  4. Ship the product according to the instructions provided by Nest Gardens.

Upon receiving your item, we will inspect the product and determine the appropriate resolution. Depending on the manufacturer's warranty and product availability, the item may be repaired, replaced, or refunded.

Warranty Exclusions

Warranty coverage does not apply to damage resulting from:

  1. Improper installation or assembly
  2. Misuse, abuse, neglect, or accidental damage
  3. Normal wear and tear
  4. Commercial use when the product is intended for residential use
  5. Unauthorized repairs or modifications
  6. Failure to follow operating or maintenance instructions
  7. Damage caused by weather, flooding, fire, power surges, or other external events
  8. Use of non-approved accessories or replacement parts

Consumable items such as oils, lubricants, filters, belts, batteries, blades, trimmer line, spark plugs, and similar maintenance components are generally not covered unless a manufacturing defect is confirmed.

Nest Gardens reserves the right to inspect all returned products before approving warranty service.

9. Risk and Ownership

Responsibility for the product passes to the Buyer upon successful delivery to the shipping address provided during checkout.

If a product is returned, responsibility for the item remains with the Buyer until it has been received and accepted by Nest Gardens.

10. Limitation of Liability

These Terms are governed by the applicable laws of the jurisdiction in which Nest Gardens operates.

Products sold by Nest Gardens are intended for their designed and intended use.

To the fullest extent permitted by law, Nest Gardens shall not be liable for:

  1. Indirect, incidental, or consequential damages.
  2. Loss of profits, business opportunities, revenue, or goodwill.
  3. Delays caused by shipping carriers, manufacturers, weather, or circumstances beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability for death or personal injury caused by negligence.

Where permitted by law, Nest Gardens' total liability shall not exceed the purchase price paid for the affected product.

11. General Provisions

  • These Terms and Conditions constitute the entire agreement between Nest Gardens and the Buyer regarding the purchase of products.
  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Nest Gardens may update these Terms and Conditions at any time. Updated versions will be published on our website.
  • Product descriptions, images, specifications, and pricing are provided for informational purposes and may be updated without prior notice.
  • All trademarks, logos, images, website content, graphics, and intellectual property displayed on the Nest Gardens website remain the property of their respective owners.
  • Unauthorized copying, reproduction, distribution, or commercial use of any content from the Nest Gardens website is strictly prohibited.
  • Links to third-party websites are provided for convenience only. Nest Gardens is not responsible for the content, products, or services offered by third-party websites.
  • Nest Gardens reserves the right to suspend or terminate access to its services where necessary to protect its business, customers, or website.